Support
Email rittari.app@gmail.com and include your iPhone model, iOS version, Rittari version, and a short description of the issue. Please do not send passwords, payment details, or other unnecessary personal information.
Scanning and projects
Rittari processes scan captures on your device. If a scan or export fails, confirm that the app has camera access, that sufficient storage is available, and that you are using a supported device. Restarting the app or device may resolve temporary camera or sensor issues.
Purchases and subscriptions
Use Restore Purchases at the bottom of the Illuminate screen if a completed purchase is not reflected in the app. You can view or manage an active subscription using Manage Subscription on the same screen or through your Apple Account subscription settings.
Apple handles billing and refunds for App Store purchases. For billing assistance or a refund request, visit Apple’s Report a Problem.
Privacy
Read the Rittari Privacy Policy for information about on-device scan processing and the limited data used by online profile, purchase, and account-protection features.